DELIVERY
UK Regular orders are usually dispatched within 2 working days (often within 1 working day), generally on a 2-3 day service. Some larger UK orders will be sent via UPS or Parcelforce on a 1-2 day service.
UK Express orders will be shipped on a next day delivery basis if they are received before midday, otherwise they'll be shipped the following day with next day delivery.
European and US orders usually take around 4-8 working days from dispatch, but these times are approximate and can vary depending on the destination etc.
RETURNS
The Consumer Contracts Regulations offers the following cancellation rights:
Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them and return them in their original, unaltered condition.
To exercise the right to cancel, you must inform us of your decision to cancel this contract either by phone or email.
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you or your return courier. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Please include a note or the original dispatch note with your return.
Our return address is horsfall & wright, Storage Mart, Ingleby House, Crowhurst Road, Brighton, BN1 8AF.
Should you wish to discuss any aspect of your order, please email our customer service department at sales@horsfallandwright.co.uk for an immediate response to your query.
Unfortunately, some items are non-cancellable and non-refundable:
Anything that’s made to your specific requirements, or anything personalised or otherwise that can't be resold due to a bespoke element.
Lights must also be checked before installation, as once they have been accepted, altered and installed then they can no longer be returned or replaced.
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, as doing so will affect any refund you may be entitled to.